Agentforce is Salesforce's groundbreaking platform for building and deploying autonomous AI agents that can reason, plan, and take action across your business. Unlike basic chatbots, Agentforce agents understand context, follow business rules, and seamlessly collaborate with humans.
Get Started with AgentforceMove beyond simple chatbots to autonomous agents that can understand, decide, and act on your behalf
AI agents that resolve customer inquiries 24/7, escalating to humans only when necessary. Handle routine cases automatically with natural conversation.
AI-powered SDRs that qualify leads, answer product questions, schedule meetings, and nurture prospects through intelligent conversations.
Agents ground their responses in your Salesforce data, knowledge articles, and business rules. No hallucinations, just accurate information.
Agents can take actions in Salesforce using natural language. Update records, create cases, send emails, all through conversational interface.
When agents need help or customers request it, seamless handoff to human agents with complete context and conversation history.
Build specialized agents for your unique business processes using Agent Builder. Define goals, instructions, and available actions.
Agentforce is new and transformative. We help you implement AI agents responsibly and effectively.
Identify high-value opportunities for AI agents in your customer service, sales, and operations workflows.
Define agent personas, conversation flows, escalation criteria, and integration with your existing Salesforce setup.
Organize and optimize your knowledge articles, FAQs, and documentation so agents have accurate information to work with.
Rigorous testing with real scenarios, edge cases, and feedback loops to ensure agents perform reliably before launch.
Deploy agents across channels (web, mobile, messaging) with dashboards to monitor performance and customer satisfaction.
Ongoing optimization based on conversation analytics, success metrics, and evolving business requirements.
Resolve order inquiries, track shipments, process returns, answer FAQs, and escalate complex issues
Engage website visitors, qualify leads, answer product questions, and schedule sales meetings
Help employees with HR questions, IT issues, policy lookups, and internal process guidance
Agentforce represents a fundamental shift from reactive chatbots to proactive AI agents
Let's explore how Agentforce can augment your team and transform your customer experience