Extend Salesforce to Your Customers and Partners
Experience Cloud lets you create secure portals, help centres and branded digital spaces that connect directly to your Salesforce data. Whether you need to enable partner collaboration, customer self-service or internal sharing, it helps you give people access to the information that matters.
Why Salesforce Experience Cloud?
Because it's built on the Salesforce platform, Experience Cloud works with your existing data, processes and security model. That means external users only see what they should, and your internal team doesn't have to manage data in multiple places.
With Experience Cloud, you can provide access to real-time CRM data, automate interactions, embed chat support, and use Agentforce AI to deliver smart, contextual assistance.
Salesforce Knowledge can act as both a searchable self-service resource for customers and a trusted data source for AI-powered support.
What Experience Cloud includes
Experience Cloud is the framework for building branded sites that connect to Salesforce.
Help CentresHelp Centres
Build help centres, service portals or knowledge hubs.
Case Self-ServiceCase Self-Service
Let customers create and track cases or update their details.
Partner PortalsPartner Portals
Give partners a place to log leads, track opportunities and access materials.
Chat & SupportChat & Support
Embed chat for live or automated support.
Secure File SharingSecure File Sharing
Share files, product documents or service updates securely.
Access ControlAccess Control
Control access by user profile, account, product, or custom logic.
Everything runs on Salesforce infrastructure, with mobile-ready design, real-time data and built-in security.
How we help
We help you define what your Experience Cloud site should do and how it connects with Salesforce.
Site ScopingSite Scoping
Scope the site structure, user types and permissions.
Data Model DesignData Model Design
Design the right data model and access rules.
Guided ExperiencesGuided Experiences
Create guided user experiences using screen flows.
Knowledge SetupKnowledge Setup
Structure and deploy Salesforce Knowledge.
BrandingBranding
Brand the site to match your business.
Launch SupportLaunch Support
Launch securely and support adoption.
Whether you're building a simple login-based service portal or a complex partner experience, we make sure it's structured properly and built for long-term use.
When Experience Cloud makes sense
Give customers direct access to log and monitor their own support requests without needing to contact your team.
Give customers direct access to log and monitor their own support requests without needing to contact your team.
Reduce support volume by providing searchable knowledge bases and AI-powered assistance.
Provide instant help through live chat or Agentforce-powered automated responses.
Create dedicated partner portals with access to relevant sales data and resources.
Share specific data with external users while maintaining full control over permissions.
Create a consistent, branded experience that matches your other digital properties.
Already using Salesforce? Let your customers and partners use it too.
We'll help you build a secure, branded Experience Cloud site that gives the right people the right access and reduces manual work for your team.