Experience Cloud (formerly Community Cloud) lets you create branded, self-service portals and communities that extend Salesforce data and functionality to your customers, partners, and employees.
Get Started with Experience CloudExtend your Salesforce investment to create powerful self-service experiences that reduce support costs and increase satisfaction
Empower customers to find answers, submit cases, track orders, and manage their accounts 24/7 without contacting support.
Create secure spaces for partners to access deal registrations, training materials, co-marketing resources, and lead sharing.
Surface relevant articles, FAQs, and community discussions to reduce support tickets and improve customer satisfaction.
Customize templates, themes, and components to match your brand identity for a seamless customer experience.
Foster peer-to-peer support with discussion forums, groups, and gamification features that encourage engagement.
Responsive, mobile-optimized experiences that work seamlessly across desktop, tablet, and smartphone devices.
We've built customer portals, partner communities, and employee hubs for businesses across industries.
Define user personas, journeys, and information architecture to create intuitive, goal-oriented portal experiences.
Customize pre-built templates or build custom components using Lightning Web Components for unique functionality.
Structure and organize knowledge articles, FAQs, videos, and resources for easy discovery and self-service.
Configure profiles, permission sets, and sharing rules to ensure the right users see the right data securely.
Connect your portal with external systems, payment gateways, shipping APIs, and third-party tools.
Track portal usage, popular content, and user behavior to continuously improve the experience.
Case submission, knowledge base, order tracking, and account management
Deal registration, training, co-marketing, and lead distribution
Internal knowledge sharing, collaboration, and HR resources
Let's discuss how Experience Cloud can transform how you engage with customers and partners