Plan and Deliver Work in the Field
Salesforce Field Service helps businesses plan, deliver and track work carried out in the field. Whether you manage installations, maintenance, inspections or repairs, Field Service brings scheduling, job information, and field updates into a single platform.
Why choose Salesforce Field Service?
Smarter SchedulingSmarter Scheduling
Optimise resources by assigning the right person, with the right skills, at the right time. Account for location, travel time, skills and availability.
Better CommunicationBetter Communication
Field staff see all job details, location, assets and customer history. Updates flow back to the office in real time.
Fewer Missed AppointmentsFewer Missed Appointments
Appointment reminders and status updates keep customers informed and reduce no-shows.
Connected OperationsConnected Operations
Link with Service Cloud so cases, work orders and appointments are part of the same process.
Mobile-Friendly WorkingMobile-Friendly Working
Field teams access and update jobs via mobile app including checklists, photos, signatures and time logging.
Typical uses for Field Service
InstallationInstallation
Installation and commissioning of equipment.
MaintenanceMaintenance
Planned maintenance and servicing.
InspectionsInspections
Safety inspections and compliance checks.
RepairsRepairs
Reactive repairs and fault resolution.
SurveysSurveys
Survey work prior to quotes or project planning.
Need a better way to manage work in the field?
Book a call to see how Salesforce Field Service can improve scheduling, visibility and customer satisfaction.