Salesforce Field Service

Transform Field Operations with Intelligent Scheduling

Field Service is the complete mobile workforce management solution for scheduling, dispatching, and managing field technicians. Increase first-time fix rates, improve resource utilization, and deliver exceptional on-site service experiences.

Get Started with Field Service

Why Field Service?

Everything you need to manage a mobile workforce, from intelligent scheduling to real-time visibility

Intelligent Scheduling

AI-powered scheduling engine optimizes technician assignments based on skills, location, availability, and customer priority.

Mobile Workforce App

Empower field technicians with a powerful mobile app for job details, customer history, parts inventory, and real-time updates.

Dispatch Console

Drag-and-drop Gantt chart interface for dispatchers to visualize schedules, manage changes, and optimize routes in real-time.

Asset Management

Track customer assets, maintenance history, warranty information, and service contracts for proactive maintenance planning.

Inventory Management

Track parts inventory across vans, warehouses, and locations. Ensure technicians have the right parts for every job.

Customer Communication

Automated appointment confirmations, technician arrival notifications, and real-time ETAs keep customers informed.

How Appdraft Can Help

We've implemented Field Service for HVAC, electrical, plumbing, telecommunications, and equipment maintenance companies.

01

Service Process Design

Map your field service workflows, job types, service territories, and business rules to create an optimized system.

02

Scheduling Configuration

Configure scheduling policies, work rules, skills matrix, and optimization parameters for your specific operations.

03

Mobile App Setup

Customize the mobile app with your branding, required fields, offline access, and integration with existing tools.

04

Territory Management

Define service territories, operating hours, and resource assignments to optimize coverage and response times.

05

Integration & Migration

Connect with ERP, accounting, inventory systems, and telematics. Migrate existing asset and customer data.

06

Team Training

Comprehensive training for dispatchers, mobile workers, and managers on using Field Service effectively.

Typical Results

25%

Increase in jobs completed per day

30%

Reduction in travel time and costs

40%

Improvement in first-time fix rate

Ready to Optimize Your Field Operations?

Let's discuss how Field Service can help you schedule smarter, work faster, and deliver better service